Last Updated: 23/04/2026

KSL Distribution ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs). This policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.

1. What Personal Information We Collect

We may collect the following types of personal information from you:

Information You Provide Directly

• Name and contact details (email address, phone number, postal address)

• Account login information (if you create an account)

• Payment information (processed securely via third-party payment providers - we do not, and can not store card details)

• Order history and purchase details

• Communications you send us (e.g. support enquiries, returns requests)

Information Collected Automatically

• IP address and browser type

• Pages visited on our website and time spent on those pages

• Device type and operating system

• Referring website or search terms used to find us

• Cookies and similar tracking technologies (see Section 7)

Information From Third Parties

We may receive information about you from third parties such as payment processors, shipping providers, or advertising platforms. In accordance with IPP 3A of the Privacy Act 2020, where we collect personal information about you from a third party, we will take reasonable steps to ensure you are made aware of this collection.

2. Why We Collect Your Information

We collect your personal information for the following purposes:

• To process and fulfil your orders, including dispatch and delivery

• To communicate with you about your order, including tracking updates and delivery notifications

• To handle returns, refunds, and warranty claims

• To respond to your enquiries and provide customer support

• To improve our website, products, and services

• To send you marketing communications, where you have consented or where we are otherwise permitted to do so

• To comply with our legal obligations under New Zealand law

• To detect and prevent fraud or other unlawful activity

3. How We Use and Share Your Information

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with:

• Shipping and courier providers, to fulfil and track your delivery

• Payment processors, to securely handle your transaction

• Our website platform and hosting providers

• Analytics and advertising platforms (in aggregated or pseudonymised form where possible)

• Legal and regulatory authorities, where required by law

Any third parties we share information with are required to handle it in accordance with applicable privacy laws and our instructions.

4. International Data Transfers

Some of our third-party service providers (such as email platforms, analytics tools, or payment processors) may be located outside New Zealand. Where your personal information is transferred overseas, we take reasonable steps to ensure the recipient provides comparable safeguards to those required under the Privacy Act 2020, in accordance with Schedule 8 of the Act.

5. How Long We Retain Your Information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Generally:

• Order and transaction records are retained for a minimum of 7 years for tax and accounting compliance

• Account information is retained until you request deletion

• Marketing preferences are retained until you opt out or unsubscribe

When personal information is no longer required, we securely delete or anonymise it.

6. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate or incomplete personal information

• Object to us using your personal information for direct marketing

• Lodge a complaint with the Office of the Privacy Commissioner if you believe we have breached your privacy rights

To exercise any of these rights, please contact our Privacy Officer at the details below. We will respond to requests within 20 working days, in accordance with the Act.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and deliver relevant advertising.

Types of cookies we use:

• Essential cookies: required for the website to function (e.g. maintaining your shopping cart)

• Analytics cookies: help us understand how visitors use our website (e.g. Google Analytics)

• Marketing cookies: used to deliver relevant ads based on your browsing behaviour

You can control cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For marketing cookies, you may also opt out through the relevant advertising platform's settings.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. These measures include secure website encryption (SSL/HTTPS), restricted access to personal data within our organisation, and the use of reputable third-party payment processors.

In the event of a privacy breach that is likely to cause serious harm to you, we will notify you and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updated policies will be published on our website with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer first and we will work to resolve it. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz

• Phone: 0800 803 909