Last Updated: 23/04/2026

This policy outlines how KSL Distribution handles order processing, dispatch, and delivery across New Zealand.

1. Where We Ship

We currently ship to all addresses within New Zealand, including residential, rural, and PO Box addresses. At this time, we do not offer international shipping. If you are located outside New Zealand, please contact us to discuss options.

2. Processing Time

Orders are processed on business days (Monday to Friday, excluding New Zealand public holidays). Once your order is placed and payment is confirmed:

• Standard orders are typically processed within 0-2 business days

• You will receive a confirmation email once your order has been dispatched, including tracking information where available

Orders placed on weekends or public holidays will be processed on the next available business day.

3. Delivery Timeframes

After dispatch, estimated delivery timeframes are:

• Standard Delivery: 2-5 business days

• Rural Delivery: may take an additional 1-2 business days beyond standard timeframes

• North Island and South Island delivery times may vary depending on your location

These are estimated timeframes only. While we aim to meet them consistently, delivery times may be affected by factors outside our control including courier delays, peak periods (e.g. Christmas), and adverse weather events.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight/size of your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

We may offer free shipping promotions from time to time. Any such offers will be clearly advertised on our website and applied automatically at checkout where applicable.

5. Order Tracking

Where available, tracking information will be included in your dispatch confirmation email. You can use this to monitor the progress of your delivery via the relevant courier's website.

If you have not received a dispatch email within 3 business days of placing your order, please contact us at admin@ksldistribution.co.nz

6. Delivery Issues

Lost or Missing Parcels

If your tracking shows your parcel as delivered but you have not received it, please:

• Check around your property and with neighbours

• Check with your building manager if in an apartment complex

• Wait one additional business day in case of scan delays

If the parcel is still missing after the above, contact us within 10 business days of the expected delivery date at admin@ksldistribution.co.nz and we will investigate with the courier.

Damaged in Transit

If your order arrives damaged, please:

• Take photos of the outer packaging and the damaged item(s)

• Contact us within 48 hours of delivery at admin@ksldistribution.co.nz

• Include your order number and photos in your message

We will arrange a replacement or refund in accordance with your rights under the Consumer Guarantees Act.

Incorrect Address

Please ensure your delivery address is correct before placing your order. KSL Distribution cannot be held responsible for orders delivered to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at admin@ksldistribution.co.nz and we will do our best to update the address before dispatch.

7. Signature on Delivery

Some orders may require a signature on delivery. If no one is available to sign at the time of delivery, the courier may leave a calling card with instructions for redelivery or collection from a local depot.

8. Contact Us

For any shipping-related questions or concerns:

• Caso Design - Operating via KSL Distribution

• Email: admin@ksldistribution.co.nz

• Website: www.caso-design.co.nz

• Business Hours: Monday to Friday, 9am – 5pm NZST